Terms & Conditions and Privacy Policy

Terms and Conditions

SUB-LEASE AGREEMENT This Sub-Lease Agreement ("Agreement") is entered into between Rentology Properties Ltd ("the Lessor") and the Guest ("the Guest"). By signing this agreement, the Guest agrees to lease from the Lessor a furnished apartment located at [insert address] under the following terms and conditions. 

1. Lease Term: The lease will commence on the agreed start date and will end on the agreed end date, unless otherwise extended or terminated in accordance with the terms of this Agreement. 

2. Payment Terms: The Guest agrees to pay the full rent for the entire term of the lease in advance. Payments must be made via preferred payment method chosen on our website one week prior to check-in. Failure to make timely payment may result in cancellation of the booking. 

3. Permitted Use: The premises shall be used solely for residential purposes and shall not be used for any commercial or illegal activities. A fixed address must be provided on booking.

 4. Damage to Property: The Guest is responsible for maintaining the property and its contents in good condition. If any furniture, fixtures, or appliances are damaged, the Guest agrees to replace them with identical items or compensate the Lessor for the cost of repairs or replacement. Any damage caused by the Guest’s negligence must be reported immediately. The Lessor reserves the right to assess the damage and decide on the appropriate compensation. 

5. Smoking & Mess Smoking is strictly prohibited inside the property. A penalty from £100 will be charged if the Guest or any visitor smokes within the premises. The same penalty will apply if the property is left in an excessive state of mess beyond normal wear and tear. Examples of extraordinary mess include stains on carpets, rugs and furnishings, furniture damage, or excessive rubbish left behind. 

6. Building Rules & Regulations: The Guest agrees to abide by the rules and regulations of the property building, including but not limited to quiet hours and waste disposal. The Guest acknowledges that any damage to the premises or failure to comply with these rules may result in penalties and the Guest being held liable for repairs. 

7. Access by Lessor or Staff: The Lessor or authorised personnel may enter the apartment at reasonable times to inspect the premises, carry out necessary repairs, or for any other legitimate purpose, including routine maintenance and emergency situations. 

8. Liability and Insurance: The Lessor shall not be liable for any loss, theft, damage, personal injury, death, or property damage sustained by the Guest or their visitors. It is the responsibility of the Guest to ensure adequate insurance coverage for personal property, accidents, and any vehicles parked on the premises. The Guest must also ensure that their vehicle is comprehensively insured. 

9. Illegal Activity: The Guest agrees not to engage in any illegal activity or create any disturbance that could disturb neighbours or other residents. Any violation of this term will result in immediate eviction with no refund. 

10. Housekeeping Access: The Guest grants permission for Rentology Properties Ltd's housekeeping staff to enter the premises during the lease period for the purpose of performing regular cleaning services. 

11. Emergency Access: The Lessor or building management may enter the premises in cases of emergency, such as a fire, water leak, or gas leak, without prior consent from the Guest. Non-emergency access will be subject to prior notice where possible. 

12. Change of Premises or Pricing Rentology Properties Ltd reserves the right to change the terms of the lease, including the premises or pricing, with reasonable notice to the Guest. 

13. Neighbourly Considerations: The Guest agrees not to disturb the neighbours. Noise should be kept to a minimum, especially during late hours. Quiet time is designated from 11:00 pm to 7:00 am. 

14. Waste Disposal: The Guest is responsible for disposing of their rubbish in the designated bins provided at the property. Please ensure all waste is properly sorted in accordance with local recycling guidelines. 

15. Kitchenware: Cleaning The Guest is responsible for cleaning all kitchenware (including but not limited to cups, plates, pans, etc.) prior to checkout. 

16. Locked Areas: The Guest agrees not to attempt to access any locked areas within the property unless permission is granted by the Lessor. 

17. Children: The Guest agrees to closely supervise any children during their stay to ensure their safety and prevent any damage to the premises. 

18. Early Check-in / Late Check-out: If the Guest wishes to check in early or check out late, they must request approval in advance. A charge may apply for early check-ins or late check-outs. 

19. Lost or Replacement: Keys A charge of £100 will be levied for lost keys or replacement of any keys during the lease period. 

20. Energy Conservation: The Guest agrees to turn off all lights, appliances, and electronics when leaving the property to help conserve energy. All windows and doors must be securely closed and locked when the Guest departs. 

21. Damage Reporting: The Guest is required to report any damages, breakages, or issues with the apartment as soon as they are noticed. The Guest agrees to pay for repairs.

 22. Security Deposit: The Lessor may require a security deposit prior to check-in. The deposit will be refunded within 7 working days following checkout, subject to any deductions for damage, unpaid charges, or excessive cleaning. 

23. Guest Capacity: The Guest agrees not to exceed the maximum number of guests allowed in the property. If additional guests are to be accommodated, they must be declared in advance. A charge of £50 per night per person will apply for each additional guest beyond the booking's capacity. If the maximum occupancy is exceeded without prior consent, the Lessor reserves the right to terminate the Agreement without refund. 

BY AGREEING TO THIS AGREEMENT, THE GUEST ACKNOWLEDGES AND AGREES TO BE BOUND BY ALL THE TERMS AND CONDITIONS HEREIN, AND UNDERSTANDS THAT THIS IS A BINDING CONTRACT BETWEEN THE GUEST AND RENTOLOGY PROPERTIES LTD.

Rentology Properties Ltd customer privacy notice

This privacy notice tells you what to expect us to do with your personal information. 

Contact details

Telephone 07470139399

Email hellorentology@hotmail.com

What information we collect, use, and why We collect or use the following information to To verify identities of guests:

Names and contact details:

Date of birth Payment details (including card or bank information for transfers and direct debits)

Photographs or video recordings Identification documents: Recorded images, such as photos or videos Records of consent, where appropriate

We also collect or use the following information to To verify identities of guests:

Biometric information (where used to identify someone)

Lawful bases 

Our lawful bases for collecting or using personal information for To verify identities of guests are:

Consent Contract  Legitimate interest

We use this information to verify the identification of our guests to protect our neighbours and our properties.

Where we get personal information from Third parties:

We use Truvi Limited to verify guest’s identities. 

 We use Smoobu as a channel manager and booking platform.

CCTV footage, or other recorded images

How long we keep information

We hold your information until 14 days after vacating the property.

Who we share information with  Data processors

Smoobu

This data processor does the following activities for us: They manage all our guest bookings and process payment information

Truvi Limited

This data processor does the following activities for us:

They use verification technology to determine the true identity of our guests before they arrive at our properties.

Your data protection rights Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate.

You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Helpline number: 0303 123 1113 Website: https://www.ico.org.uk/make-a-complaint Last updated 28 June 2024

Data Controller

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Collected Personal Data

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Purpose of collecting data

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